Loyalty Marketers Should Move Contact Centers to Cloud

Loyalty360 recently published an interview with Kevin McMahon, director of global marketing at West Unified Communications, regarding the advantages of the cloud for heightened, omni-channel customer experiences. ATC is a provider of West unified communications services, including work documented here with St. Elizabeth Physicians. Here is what McMahon had to say:   Can you talk…

Iot healthcare unified communications

Unified Communications Poised to be Difference Maker In Healthcare

No Jitter recently published an article about the Internet of Things (IoT) and healthcare while connecting the dots between the two and unified communications. The article titled, “IoT and Healthcare: The Unified Comms Difference,” is an enlightening piece on IoT and its role in healthcare, and how organizations will improve care and manage patient engagement…