TECHNOLOGY CHEER

2018 Technology Wish List

SEASON’S GREETINGS FROM ATC What’s on your 2018 technology checklist? Here’s some technology cheer and educational content wrapped around 9 key next-gen IT technologies: 1. SD-WAN: 5 Criteria for Evaluating SD-WAN 2. Cyber Security: Time to Recharge Your Cyber Security 3. Unified Communications: 10 Reasons Companies are Moving to Cloud Communications 4. More Bandwidth: What’s Driving…

A Cloud Enabled Tomorrow

Today’s feature-rich, unified communications’ systems support the variety of ways millennials work and collaborate. Check out a snapshot of the presentation – “Advantages of Cloud-Enabled, Millennial-Focused Phone Systems” – given by Mitel and ATC at the 2017 comSpark Innovation Tech Summit held in Cincinnati last week. For the full presentation, please fill out the form to…

5 Things to Know About Hybrid IT

5 Things to Know About Hybrid IT

Hybrid IT encompasses various IT environments, each with its own advantages and disadvantages, technical requirements and management issues. There’s a lot that goes into developing a strategy that brings them all together. With all that CIOs are already charged with doing, who has time for what will likely be an immense effort? In this eBook,…

Loyalty Marketers Should Move Contact Centers to Cloud

Loyalty360 recently published an interview with Kevin McMahon, director of global marketing at West Unified Communications, regarding the advantages of the cloud for heightened, omni-channel customer experiences. ATC is a provider of West unified communications services, including work documented here with St. Elizabeth Physicians. Here is what McMahon had to say:   Can you talk…

Move to the Cloud Your Way

“We have to go beyond just ‘move to the cloud,’” says Oracle Senior Vice President Steve Daheb. “We’re all running our businesses on infrastructures that we built over years,” Daheb adds, and cloud solutions need to complement the investments businesses have made in those infrastructures. Our sentiments exactly! Do it your way… not to be confused…

masergy cloud contact center

Take Your Call Center to a New Level

Masergy Rolls Out Cloud Contact Center with Omni-Channel ATC provider, Masergy, recently launched its Cloud Contact Center. Cloud Contact Center represents the next generation in customer interaction solutions, providing an omni-channel system that helps companies transition to a unified cloud platform to create more holistic, improved customer service experiences.   Omni-channel is a multichannel approach…