hosted voip

Hosted VoIP: What IT Decision Makers Really Think

… And What They Expect Tomorrow In collaboration with Spiceworks, CenturyLink Inc. (NYSE: CTL) recently published a survey, Hoisted VoIP: What IT-Decision Makers Really Think. Here’s the lead: Hosted VoIP solutions can greatly expand and improve the capabilities of a company’s telecommunications systems. This is especially true for companies with legacy phone and data networks…

TECHNOLOGY CHEER

2018 Technology Wish List

SEASON’S GREETINGS FROM ATC What’s on your 2018 technology checklist? Here’s some technology cheer and educational content wrapped around 9 key next-gen IT technologies: 1. SD-WAN: 5 Criteria for Evaluating SD-WAN 2. Cyber Security: Time to Recharge Your Cyber Security 3. Unified Communications: 10 Reasons Companies are Moving to Cloud Communications 4. More Bandwidth: What’s Driving…

Loyalty Marketers Should Move Contact Centers to Cloud

Loyalty360 recently published an interview with Kevin McMahon, director of global marketing at West Unified Communications, regarding the advantages of the cloud for heightened, omni-channel customer experiences. ATC is a provider of West unified communications services, including work documented here with St. Elizabeth Physicians. Here is what McMahon had to say:   Can you talk…

Iot healthcare unified communications

Unified Communications Poised to be Difference Maker In Healthcare

No Jitter recently published an article about the Internet of Things (IoT) and healthcare while connecting the dots between the two and unified communications. The article titled, “IoT and Healthcare: The Unified Comms Difference,” is an enlightening piece on IoT and its role in healthcare, and how organizations will improve care and manage patient engagement…

miami township atc

Miami Township Partners with ATC

ATC’s Nick Enger worked closely with the leaders of Miami Township in the design of a new network featuring dedicated circuits, built-in redundancy, and a cloud communications phone system. Located in Clermont County, OH, Miami Township is one of the fastest growing and most livable communities in the Greater Cincinnati area. The township hosts major employers, offers an…

goodwin goering center

GOING MOBILE: Goodwin Sits on Goering Center Panel

The mobile workforce is making its way into every sector of our economy. Bolstered by technology, today’s workforce is Skyping from their kitchen tables and managing projects from Starbucks. Entire departments are working from home or on the road, saving their companies money, driving productivity, reducing our carbon footprint, and creating flexible work environments that…

masergy cloud contact center

Take Your Call Center to a New Level

Masergy Rolls Out Cloud Contact Center with Omni-Channel ATC provider, Masergy, recently launched its Cloud Contact Center. Cloud Contact Center represents the next generation in customer interaction solutions, providing an omni-channel system that helps companies transition to a unified cloud platform to create more holistic, improved customer service experiences.   Omni-channel is a multichannel approach…