“Businesses are looking to maximize productivity not only by consolidating their communications, but by facilitating flexible and remote working so employees can work from anywhere at any time, usually more productively than in an office.”
Information Age, a UK pub for IT leaders with the fastest growing enterprises, recently published an article titled, “With Unified Communications Simplicity is the Ultimate Sophistication.” The article makes some good points about adopting a Unified Communications (UC) platform for all employee communication and collaboration tools rather than bolting on multiple solutions to create a custom UC environment.
“If organizations create their own UC package with solutions from a multitude of different vendors, IT staff will need to manage a variety of software. This not only increases legwork but the cost of purchasing and managing multiple licenses will soon add up. Taking a multi-vendor approach also runs the risk of encouraging ‘Shadow IT’.”
With Shadow IT comes inherent compliance issues and security risks. Bolted-together UC solutions are clunky, not seamless, and not very user-friendly.
“It’s not enough for a UC solution to be comprehensive, it also needs to be user-friendly – for both end-users and IT staff. If the technology is awkward or inconvenient to use, staff will be reluctant to adopt it, or encouraged to seek out their own solutions.”