Primary responsibility is to provide administration, inside sales support, and customer support to new and existing ATC Hospitality clients. The role includes interfacing with clients and vendors on behalf of ATC in the fast-paced, ever-changing Hospitality IT industry. This position has potential for growth into a Consultant or Project Management role within 12 to 24 months.
RESPONSIBILITIES
Inside Support:
- Support existing client requests; take action and monitor, facilitate, open, and prioritize ticket requests, etc.
- Maintain up-to-date communication with ATC’s Hospitality clients.
- Schedule support call bridges between site contact and vendor support team.
- Create and maintain client records; update details in the CRM system.
- Explain technologies to existing and potential clients; clearly explain problems to clients and set the proper expectations for resolution.
Consulting:
- Draft project work orders; complete audits of potential clients’ current technology landscape; secure quotes from vendors; draft proposals for potential clients; prepare sales presentations.
- Reconcile proposed costs to actual invoiced amounts; track and forecast client revenue and commissions.
- Assist project management team with client onboarding and project implementations.
QUALIFICATIONS
Preferred Skills:
- Desire to develop deep technical knowledge of hotel wireless, back-of-house network, phone, point-of-sale (POS), and FTG\GRE ecosystems.
- Excellent and professional written, verbal and interpersonal communication skills.
- Proficiency in Microsoft Office Suite, ticketing systems, CRMs, and various other SaaS applications (specifically Airtable, Zendesk, HubSpot, etc.)
- Efficient and effective ability to manage projects, tasks, and workload in a fast-paced environment while adhering to strict deadlines.
Preferred Consultant Skills:
- Business acumen.
- Eagerness to learn and acquire new skills.
- Manage multiple roles and responsibilities.
- Excellent phone and communication skills.
- Contribute to Team ATC.
About ATC
Advanced Technology Consulting (ATC) specializes in IT consulting with professional services and solutions in five core areas: voice, network, cloud, cybersecurity, and data & AI. With a mission to deliver “the exact right solution through expertise, process, and partnerships,” ATC prides itself on achieving industry-leading CSAT scores of 98.4% and a 100 NPS. Join a team dedicated to driving results for businesses while creating a positive and engaging workplace for professional development.
As a High-Performance Organization (#HPO), ATC is built on five key pillars: trust-based relationships, innovation, collaboration, continuous improvement, and accountability. For technology consultants, this means joining a culture that values expertise, fosters creativity, and encourages active problem-solving. ATC’s commitment to knowledge sharing, professional development, and strategic partnerships empowers consultants to grow their skills, deliver exceptional results, and make a meaningful impact in the ever-evolving tech landscape.