You’ll Sleep More Soundly With Us Standing Watch
If you’re like most IT leaders, what keeps you up at night isn’t the trouble you can foresee, it’s the trouble that you don’t see coming that can disrupt your telecommunications and IT infrastructure. Even the best designed networks can be taken offline causing work interruptions and keeping your customers from connecting with you.
That’s why we’ve built the Super Support Team: Defenders of Network Infrastructure! When trouble strikes, we’ll get you back up and running faster and without the headaches.
Support That’s Above and Beyond
ATC Super Support™ gives you a direct line to highly qualified and experienced support staff that provides “personalized” support above and beyond what your provider offers — regardless of which provider or service you’re experiencing trouble with.
How it Works When We Go to Work for You
When you experience outages, service affecting issues, or need escalations, you contact Super Support, your single point of contact for all of your services and providers. We’ll try to provide immediate resolutions, and if the ATC Super Support team cannot solve or answer your questions independently, they will open tickets with the provider on your behalf and escalate accordingly. We’ll keep you in the loop and up to date as we work diligently to get you fast resolution.
Institutional Knowledge. Knowledge of Institutions.
The ATC Super Support team has all of the details of your services and accounts at our fingertips, and knows how to navigate the providers’ support and escalation procedures. We also have established relationships and combined buying power to leverage. All of this means the elimination of finger-pointing, and thus achieving faster results!
We’re Here for More Than Trouble
Super Support can be reached during business hours via phone, email, or chat for day-to-day Moves, Adds, Changes, and Disconnects (MACDs) as well as for questions and non-service impacting support needs.