Home City Ice CIO, Chris Hickok, Sits on AI & CX Panel
If you’re a CX professional or IT leader looking to stay ahead in the rapidly evolving intersection of artificial intelligence (AI) and customer experience (CX), you don’t want to miss the ATC Tech Summit at the Hard Rock Casino in Cincinnati, OH.
The 4th Annual ATC Tech Summit will showcase cloud communications, contact center, AI, and how it’s transforming customer interactions and business success. The afternoon programming is dedicated to the topic with Amir Hameed’s keynote, “The Power of Voice in the Age of AI & CX,” and a dynamic panel that will tackle the new customer journey with AI.
(ATC Announces 4th Annual Tech Summit)
(Tia Hopkins to Keynote 2025 ATC Tech Summit)
(Cincinnati Business Courier Returns as Media Sponsor)
(Amir Hameed to Deliver Afternoon Keynote on AI & CX)
(Meet Tia Hopkins, “The Cyber Equalizer” and Tech Summit Opening Keynote)
(Meet Amir Hameed, The Tech Summit’s Afternoon Keynote)
(Cincinnati’s Local IT Leaders Take Center Stage)
Key Highlights
Afternoon Keynote by Amir Hameed
Titled “The Power of Voice in the Age of AI & CX,” Amir Hameed, Senior Vice President at RingCentral, will explore how voice communication remains a vital connection tool in an AI-driven world. Expect actionable recommendations on using AI-powered insights to supercharge workflows, enhance CX, and elevate employee satisfaction.
Description: In an era where AI is transforming voice communications, what makes your voice matter? The nuances of human conversation are more critical than ever to business success. Discover how organizations are leveraging AI and insights from everyday interactions to streamline workflows, enhance customer experiences, and boost employee satisfaction. This keynote will feature practical examples across industries while providing actionable recommendations for deploying or expanding AI capabilities. Designed for business leaders, technology innovators, and customer experience professionals, this session explores the future of voice communication and how to amplify the voice of your business.
AI-Focused Panel Discussion
Dive deeper into the potential of generative and conversational AI with the live panel “Transforming the Customer Journey with AI.” Industry experts will share real-world examples of harnessing AI to streamline interactions and unlock competitive advantages.
ATC’s Allie Quarry will moderate the discussion. Panelists include Mack Greene (Intelepeer), Sean Albertson (Observe AI), Christine Mundle (RingCentral), and Home City Ice CIO, Chris Hickok.
Description: Discover how cutting-edge AI technologies are revolutionizing the customer experience in our expert panel, “Transforming the Customer Journey with AI.” This discussion brings together industry leaders to explore the integration of generative and conversational AI in reshaping customer interactions across industries.
During this session, we’ll discuss the distinctions between generative AI and conversational AI, as well as their unique roles in enhancing the customer journey—from discovery to post-purchase. Learn from real-world case studies of successful AI implementations and uncover actionable strategies to integrate AI into customer service, improving satisfaction and operational efficiency.
Whether you’re an IT leader, CX professional, or contact center manager, this panel delivers essential insights on leveraging AI to boost customer loyalty, streamline operations, and prepare for the future of AI-powered customer journeys. Don’t miss this opportunity to redefine how your organization engages with customers.
AI-Dedicated Breakout Sessions and Expo
Four specialized breakout sessions will cover implementing AI within your communications platform and IT infrastructure to optimizing CX through predictive insights. Attendants will gain practical knowledge for actionable takeaways. Providers in the segment will have a dedicated expo area.
Register Today
Don’t miss the opportunity to learn directly from thought leaders like Amir Hameed and immerse yourself in timely conversations and demonstrations at the forefront of AI innovation.
Spaces are limited, so don’t delay. Join CX professionals, IT leaders, and innovators on February 27, 2025, for a day filled with actionable insights, impactful discussions, and invaluable connections.
Secure your spot now and unlock the potential of AI in your organization’s customer experience!
