Get ready to rethink everything you know about customer experience (CX) and artificial intelligence (AI) at this year’s ATC Tech Summit on February 27, 2025. The future of AI and CX is unfolding faster than ever, and those who stay ahead of the curve will ultimately redefine how their business connects with customers.
Amir Hameed, senior VP of Worldwide Solution Engineering at RingCentral, will take center stage for a keynote on The Power of Voice in the Age of AI and CX that promises to be as insightful as it is engaging.
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A Successful Career in Cloud Communications Reveals the Future
With more than 20 years of experience in cloud communications and contact center as a service (CCaaS), Amir has seen it all: from the early days of simple call centers to the advanced AI-powered omnichannel experiences of today. And he’s got some bold thoughts on where we’re headed next. In a recent conversation, Amir emphasized, “AI isn’t replacing human connection, it’s enhancing it.”
Thanks to real-time sentiment analysis, AI-powered coaching, and chatbots that actually sound human, businesses are leveraging AI to make every customer interaction smarter, faster and more effective. While generative AI is making waves, many business leaders still recognize the irreplaceable value of spoken communication.
AI and CX: Why Voice Plays a Vital Role in the Customer Journey
Today, all signs point to one single truth: Voice is far from dead. Nearly 77 percent of all customer interactions still involve voice, whether as the first touchpoint or an escalation from digital or omnichannels. “Even in an era of AI-driven automation, people still crave real conversations that build trust and connection,” Amir says. “As AI-powered solutions continue to evolve, voice remains a critical part of the customer journey.”
Why Should You Witness This Tech Visionary Take the Stage?
With a history of delivering strategic technology solutions globally, Amir Hameed is widely regarded as a thought leader in the tech space, having delivered keynotes for both Amazon Web Services (AWS) and Gartner. No stranger to delivering impactful messages to an audience of innovators, tech leaders and IT professionals, Amir’s keynote will explore how companies can strike the right balance between automation and human touch without sacrificing customer satisfaction.
Combining his decades of experience with real-world examples, Amir will address all the reasons why 81 percent of decision-makers are planning to invest in AI-powered tools in the next 12 months. If you’re looking to redefine how you interact with your customers, this is one keynote you won’t want to miss.
What You Can Expect From the ATC 2025 Tech Summit
Join us on February 27, 2025, at the Hard Rock Casino in Cincinnati, Ohio, to hear Amir Hameed break down the latest AI-driven innovations and what they mean for the future of CX. Seize your opportunity to gain thoughtful insights and real-world examples at this 4th annual ATC Tech Summit.
Don’t walk, run! Register now to learn how AI is transforming the way businesses connect, communicate and collaborate.
Need immediate assistance with leveraging AI to enhance your workflow or to improve the overall customer experience? Contact us today and speak with one of our expert technology consultants to get started.
