CASE STUDY: ST. ELIZABETH PHYSICIANS HEALS COMMUNICATIONS ILLS WITH HELP OF ATC, WEST IP
The Client. St. Elizabeth Physicians (SEP) is the multi-specialty physician organization of St. Elizabeth Healthcare, one of the oldest, largest, and most respected medical providers in the Greater Cincinnati area. SEP was formed through the merger of two large health care providers and runs 82 locations – including some in Kentucky and Indiana – with 290 doctors.
The Challenge. With so many satellite offices, SEP was using a number of different types of phone systems that came with different contracts. Mark Hoover, SEP’s IT director, knew there had to be a better approach that would not only cut costs but improve patients’ calling access.
The Solution. SEP needed a thorough telecom audit to determine what existed at each location within the group’s network. So, the organization teamed with Advanced Technology Consulting (ATC), of Mason, Ohio.