UCaaS: Why the Network Matters
The real estate agents’ mantra is “location, location, location.” You’ve certainly heard the phrase enough. In a nutshell, “location, location, location” means identical homes can significantly increase or decrease in value based on location. When it comes to cloud telephony, ATC’s mantra is “network, network, network.” What determines the underlying success or failure of any application…
Style Match…
(Photo: David Goodwin, ATC managing partner and co-founder; Brian Young, BD Capital co-founder, president and CEO; Dave Hollenbaugh, BD Capital co-founder and COO; and Clayton Connor, ATC senior consultant.) … Works Well for Acquisition Firm Each time BD Capital Partners adds a new, independent insurance agency to its acquisition mix, Advanced Technology Consulting (ATC) transitions…
Hubbell Lands on Cloud Telephony with Masergy Global UCaaS
ATC’s DeMartino Spearheads Consultation and Review of UCaaS Services Faced with aging, disparate telephony platforms across 80+ locations, Hubbell Incorporated’s telecommunications manager, Jeff Mazzabufi, knew a new single platform was going to be needed sooner rather than later. “We had a mixed bag of different release models, different call centers, and different brands of phone…
Contemporary Communication Technology: Flashy Gimmick or Useful Investment?
Contemporary communication technology is the bedrock of modern business. If you don’t believe it, try being productive with your phone, tablet, or laptop on airplane mode for the day. In an age where people have the proverbial ear of the entire world at their fingertips, some enterprise organizations still struggle with communication and collaboration. Sizing…
Hosted VoIP: What IT Decision Makers Really Think
… And What They Expect Tomorrow In collaboration with Spiceworks, CenturyLink Inc. (NYSE: CTL) recently published a survey, Hoisted VoIP: What IT-Decision Makers Really Think. Here’s the lead: Hosted VoIP solutions can greatly expand and improve the capabilities of a company’s telecommunications systems. This is especially true for companies with legacy phone and data networks…
2018 Technology Wish List
SEASON’S GREETINGS FROM ATC What’s on your 2018 technology checklist? Here’s some technology cheer and educational content wrapped around 9 key next-gen IT technologies: 1. SD-WAN: 5 Criteria for Evaluating SD-WAN 2. Cyber Security: Time to Recharge Your Cyber Security 3. Unified Communications: 10 Reasons Companies are Moving to Cloud Communications 4. More Bandwidth: What’s Driving…
Loyalty Marketers Should Move Contact Centers to Cloud
Loyalty360 recently published an interview with Kevin McMahon, director of global marketing at West Unified Communications, regarding the advantages of the cloud for heightened, omni-channel customer experiences. ATC is a provider of West unified communications services, including work documented here with St. Elizabeth Physicians. Here is what McMahon had to say: Can you talk…
Unified Communications Poised to be Difference Maker In Healthcare
No Jitter recently published an article about the Internet of Things (IoT) and healthcare while connecting the dots between the two and unified communications. The article titled, “IoT and Healthcare: The Unified Comms Difference,” is an enlightening piece on IoT and its role in healthcare, and how organizations will improve care and manage patient engagement…