Companies today still need phones, and many older PBX systems consisting of an odd box on the wall with proprietary cards and an arcane command-line interface have long passed their expiration dates. Now that copper pairs powering land-line phones are down to about 30 percent of active lines, customers will almost certainly move to VoIP (Voice over Internet Protocol) phone systems.
Their first big decision: run their hardware on-site, putting new VoIP hardware with a browser interface in a closet now full of key system hardware, or let their VoIP provider host the hardware in the cloud? Both options have advantages and disadvantages, and both have their fans. But the trend for smaller businesses leans strongly toward hosted VoIP systems.
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