ATC Deploys System on Tight Timeline
Mason, OH, July 22, 2013 – Telecom consulting firm, Advanced Technology Consulting (ATC), recently successfully deployed a Star2Star hosted-hybrid Voice over Internet Protocol (VoIP) system. Dress for Success Cincinnati migrated from traditional PSTN phone lines to VoIP to make the best use of the many advantages offered by this technology.
The project was fast tracked in just over a month to correspond with a location change being conducted by Dress for Success Cincinnati. Dress for Success needed to replace an aging phone system prior to moving into a new office located at 205 W. 4th Street in Cincinnati, Ohio.
The system incorporates 23 handsets and is highly scalable, while offering greater efficiency of call handling. The previous system was antiquated and offered none of the features and functionalities that come standard with a new VoIP system, such as auto attendant, Direct Inward Dial (DID), find me/follow me, and voicemail to email. Bandwidth was doubled and the new VoIP system also incorporates Dress for Success Cincinnati’s retail outlet, The 4th Street Boutique, located at street level in downtown Cincinnati.
The Dress for Success VoIP system leverages an on-premise voice appliance with all the features of an IP PBX system as well as vital traffic-shaping (call control/routing), quality monitoring and management functions. The system is considered “hybrid” because other features such as auto attendant, conference bridges, and voicemail are hosted in the cloud.
“ATC was a pleasure to work with throughout the process of identifying and installing Dress for Success Cincinnati’s new VoIP system. From making thoughtful and thorough recommendations that not only meet our current needs but will grow along with us to executing a challenging installation on an extremely tight timeline,” said Dress for Success associate director, Tracey Zwick. “ATC’s work was outstanding and always on time. They not only understood, but anticipated our needs and were readily available to provide training and support while we learned the new system.”
Download press release here.
