What level of assurance do you have from your Internet provider that your service will work when you need it? If your connection is important to your business – or if you use cloud services-make sure your provider stands behind the service they deliver with a service level agreement, or SLA on availability.
This infographic explains what an SLA is and why you need it. You can also find out if you can benefit from an SLA on other service metrics, especially if you use other applications that require a high performance connection such as VoIP or video conferencing. Ensuring you have the right level of service will help avoid a slow Internet connection and enable your business to operate at full throttle.
Compliments of ThinkGig, found here.
Most dedicated transport services include a strong SLA and a “Five 9s” clause, meaning high availability and 99.999% guaranteed uptime. Downtime is less than 5.26 minutes per year.
