Session Initiation Protocol (SIP) trunking is an Internet-based service that allows Voice over Internet Protocol (VoIP) users to connect local and long-distance calls to and from endpoints in the traditional phone network.
Here are key findings and a Slideshare from surveyed IT decision-makers who have implemented SIP trunking in their organizations. Based on the data collected, this report provides business professionals with the top criteria for selecting a SIP provider, as well as best practices for ensuring a successful SIP trunking deployment.
- The top concerns that influence SIP provider selection are security (cited by 23 percent of respondents), quality of support (22 percent) and pricing model (16 percent).
- Sixty-nine percent of IT decision-makers in our survey sample have already adopted SIP trunking in their organization.
- Most respondents (73 percent) are “very” or “extremely satisfied” with the audio quality of calls connected by their SIP providers.
- Eighty percent of respondents say voice traffic is “always” or “often” prioritized effectively on their business’s network.
- Fifty-three percent have fully consolidated their phone systems, broadband Internet connections and SIP trunks into a single provider.