Top Considerations for Selecting and Implementing a SIP Provider

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Session Initiation Protocol (SIP) trunking is an Internet-based service that allows Voice over Internet Protocol (VoIP) users to connect local and long-distance calls to and from endpoints in the traditional phone network.

Here are key findings and a Slideshare from surveyed IT decision-makers who have implemented SIP trunking in their organizations. Based on the data collected, this report provides business professionals with the top criteria for selecting a SIP provider, as well as best practices for ensuring a successful SIP trunking deployment.

Key Findings:
  1. The top concerns that influence SIP provider selection are security (cited by 23 percent of respondents), quality of support (22 percent) and pricing model (16 percent).
  2. Sixty-nine percent of IT decision-makers in our survey sample have already adopted SIP trunking in their organization.
  3. Most respondents (73 percent) are “very” or “extremely satisfied” with the audio quality of calls connected by their SIP providers.
  4. Eighty percent of respondents say voice traffic is “always” or “often” prioritized effectively on their business’s network.
  5. Fifty-three percent have fully consolidated their phone systems, broadband Internet connections and SIP trunks into a single provider.

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